Responsible Gaming

Gambling outcomes are determined by chance. No strategy, system or pattern can guarantee a win, and previous results do not determine what happens next. A win is never certain, and losses can occur quickly. You should not gamble with the expectation of making a profit, recovering money or improving your financial position.

Only use funds set aside for leisure after essential costs have been covered. Do not use money needed for rent, mortgage payments, household bills, food, education, transport or other important expenses. Avoid borrowing money to gamble, using credit for gambling or selling possessions to fund play. If you would be concerned about losing the amount you plan to deposit, that amount may be too high.

Gambling can be more difficult to control when you are tired, upset, stressed or affected by alcohol or other substances. Consider postponing play until you feel clear-headed and able to make decisions calmly. Take regular breaks, keep track of your activity and avoid gambling as a response to difficult emotions.

Practical ways to stay in control

• Decide how much time and money you are comfortable spending before you begin.
• Treat your chosen spending amount as a cost of entertainment, not an investment.
• Keep a record of deposits, bets, wins and losses so you have a realistic view of your activity.
• Take regular breaks and avoid playing for longer than planned.
• Never chase losses by increasing stakes or continuing to play after reaching your limit.
• Do not gamble when you are angry, distressed, intoxicated or under pressure from others.
• Keep gambling separate from essential household and personal finances.
• Talk openly with someone you trust if you are finding it difficult to follow your own limits.

Personal limits can help you maintain control over your gambling. Consider setting a deposit, spending, loss or time limit before starting a session. A limit should be realistic, affordable and based on your income and regular expenses. It should never be set using money that is needed for essential commitments.

Where account tools are available, use them to set or review your limits. Depending on the service and applicable requirements, these tools may allow you to control deposits, restrict access, pause activity or request a longer break. Read the relevant information carefully, as changes may not always apply immediately and certain restrictions may continue for a specified period.

A limit is most effective when you respect it. Do not create additional accounts, use another person’s account or ask someone else to deposit on your behalf to avoid a restriction. Accounts and payment methods should be used only by their authorised holder. If you believe you may be unable to follow a limit, consider a temporary break or self-exclusion instead.

Taking a break or self-excluding

A break can provide time to step away and review your gambling. Self-exclusion is a stronger measure that prevents or restricts access for a selected period, subject to the options and procedures available through the service. It should be used when you want to stop gambling, are worried about your behaviour or need time to deal with personal or financial concerns.

If you request self-exclusion, provide accurate information and follow the instructions supplied. Do not attempt to circumvent the restriction. A self-exclusion request may affect access to accounts or services and may not be reversible before the selected period ends. Any account balance, withdrawals or other account matters will be handled in accordance with the applicable terms and legal requirements.

Gambling can become harmful gradually. Some people notice changes in their behaviour before they recognise that gambling is causing a problem. Consider your gambling carefully if you are spending more time or money than planned, hiding your activity, feeling unable to stop or becoming distressed when you try to take a break.

Possible signs of gambling harm

• Gambling with money intended for bills, food, savings or other essentials.
• Chasing losses or believing a win is needed to solve financial difficulties.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Repeatedly trying to stop, cut down or take a break without success.
• Feeling restless, irritable or anxious when you cannot gamble.
• Borrowing money, using credit or selling items to continue gambling.
• Keeping gambling secret from family, friends or people who manage shared finances.
• Missing work, study, family commitments or social activities because of gambling.
• Experiencing stress, low mood, sleep problems or conflict connected with gambling.
• Thinking about gambling for much of the day or feeling that it is difficult to focus on other activities.

One sign may be enough to justify taking a break and reviewing your gambling. You do not need to wait until a serious problem develops before asking for help. Speaking with a trusted person, financial counsellor or qualified health professional can make it easier to understand what is happening and decide on practical next steps.

If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from appropriate emergency or crisis services in your area. If you are in immediate danger, contact emergency services. Support is available for people who gamble as well as for partners, family members and friends who may be affected.

Australian players can seek confidential information and support through recognised gambling-help services, health professionals and financial counselling organisations. Gambling Help Online is an Australian support service that provides information and assistance relating to gambling harm. You can also speak with your general practitioner or another qualified professional about the effect gambling may be having on your wellbeing.

Support can help with budgeting, debt concerns, stress, relationship difficulties and strategies for stopping or reducing gambling. If you are supporting someone else, remember that you are not responsible for controlling their gambling. Protect shared finances, set clear boundaries and seek advice about your own wellbeing and safety.

Protect your account

• Keep your password private and use a strong password that is not used elsewhere.
• Do not allow other people to access or use your account.
• Protect your email account and any device used to access gambling services.
• Review account activity and payment activity regularly.
• Notify the service promptly if you suspect unauthorised access or unusual activity.
• Keep personal and financial information up to date where required.
• Do not provide account credentials or verification information in response to unexpected messages.

Wild Fortune Casino may apply account, payment or access controls where required by law, regulation or its applicable terms. These controls may include age and identity checks, transaction reviews, activity monitoring, restrictions, suspension or closure. Responsible gaming measures are designed to support safer participation, but they cannot remove all gambling risk. You remain responsible for making informed decisions and using the available controls.

Wild Fortune Casino aims to provide clear information about responsible gambling and encourage players to make considered choices. The service may provide information about limits, breaks, self-exclusion and account management. Availability and operation of particular features may depend on the service, the player’s account and applicable Australian requirements.

Players must meet the applicable minimum age requirement and comply with all laws and account conditions that apply to them. Gambling is not suitable for minors. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account, devices or payment methods.

Responsible gambling is an ongoing process. Review your limits from time to time, especially after changes to your income, expenses, health or personal circumstances. If your limits no longer feel affordable, stop gambling and seek support. The safest option for someone experiencing gambling harm may be not to gamble at all.

By choosing to gamble, you acknowledge that losses are possible and that outcomes cannot be guaranteed. Please read the applicable terms and account information before using the service. If you have concerns about your gambling, act early: stop playing, use the available restriction tools and contact an appropriate support service or qualified professional.